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Solution Experience

  • Airline industry
  • Consumer Packaged Goods industry
  • Public Sector
  • Telco industry
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    Business Process Improvement

    Identifying, mobilizing, and aligning the vectors of performance within your organization
    Having initiatives to optimize your IT is good. However, if the business practices that your IT is technologically enabling are irrelevant, sub optimized or inconsistent in some ways, all your efforts are doomed. It's just like trying to build your new house in a shifting sand area.

    This is why we deeply believe that enrolling in a business optimization process is a good prerequisite to any IT optimization effort.

    Starting from this basic assumption, what should we do?

    The answer is complex owing to the fact that a business optimization will imply very different components like the processes, the practices, the people, the organizations and decision-making bodies, the tools and underlying technology. Not forgetting the human factors and your organization's policies.

    However, standard approaches exist to help you optimize your business processes, which are fundamentally you own way to produce value according to your organization's objectives.

    Should you call these approaches Business Process Reengineering, Business Process Redesign or whatever, the key principle is always to assess the efficiency of your processes in correlation with your objectives (implying relevancy of means and efficiency of process results).

    Eventually, if we combine these approaches with change management principles and the redesign of organizations and decision-making services, we are then able not only to mobilize all the vectors of performance within your organization but to align them with your business strategy, laying down the foundations for all supporting services, letting them become business value creators on their own.

    Cambridge Business Process Improvement services is the right solution if...

    • You have the feeling that areas of improvement are under investigated
    • You need to make your process compliant with new regulations and want to take advantage of these regulatory compliance requirements to still further improve your business
    • You want to better manage operational risks
    • Your organization is facing restructuring or major strategic operations like mergers and acquisitions
    • You are facing cost killing requirements
    • You don't know how to marshal and align the most powerful enablers of growth within your organization
    • You aim at a CMMI level that seems to be unreachable at the moment
    • You want to better anticipate IT, legal, or financial impacts over your business
    • You want to reduce major lead times
    • You want to meet the challenges of global supply chain management, customer care, or sustainable development

    Cambridge's solutions and service offering

    Cambridge's offer is mainly focussed on two areas:

  • Modeling practices and tools: The implementation of the best process modeling practices and tools taking into account your particular context (regulatory compliance, homothetic structures with variable adjusting rules, etc.)
  • Business Process Reengineering: The hands-on reengineering of your processes, from the assessment of your current processes and the setting of directives, roles and responsibilities to the capture of optimized processes into your process management systems and their effective appropriation by your teams


    • In both cases, we tend to privilege a participative workshop approach to gain buy-in, ease appropriation and validate structuring choices.

    Moreover, we usually go way beyond pure business process optimization by dealing with all the components of your intrinsic performance, which are:

  • The practices and tools
  • The organizations, decision-making bodies, and communication services
  • The people


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    In this overall context, when dealing with a minimum level of complexity, you will find very useful to be able to rely on software tools that will hide the underlying complexity of BPI (repositories, meta-models, and so on...). Therefore we are also best placed to provide you with a full range of tool selection and implementation services. By helping you from the discovery of BPI concepts to your expert use of modeling tools, we make sure that you will both achieve a full appropriation of the most appropriate solutions and get the best return from your solution.

    Finally, don't forget that all our engagements are performed under direct supervision of a principal and foster the following principles:

  • We emphasize continuous improvement and organize a full knowledge transfer for your organization
  • We stay simple whenever possible and commit to actionable recommendations
  • We take into account your priorities to make the most relevant and impactful recommendations
  • And all of the above with financial discipline

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