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Today, there is a wide gap between global sourcers and on-shore players in terms of business understanding of customer needs, similar culture, team dynamics, client knowledge or stability and turnover.
After two or three significant offshored engagements, clients are often disconcerted with the results and realize that it's not all about pricing: the game is indeed not finding the lowest daily rates, but ensuring lower total costs with superior quality and timeliness of deliverables. Focus has turned nowadays to end value and risk mitigation and therefore, a different approach is required...
At Cambridge, we offer our clients a "best-of-breed" approach, selectively distributing the delivery of IT services and solutions to where the arbitrage of total cost, effort, and time provides the most efficient return to the client. Inline with the Gartner's strategic sourcing lifecycle, our model is first and foremost built on our strong consulting experience in delivering appropriately on-shore, near-shore in Eastern Europe and off-shore in India, with the same required quality.
Acting as a prime contractor, Cambridge offers a unique combination of powerful project and risk management with cost savings by having local consultants leading projects at the required level of confidence and bridging the gap with near-shore and offshore teams. Our clients thus benefit from a mix of multiple services providers without the complexity of managing them.
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Within a couple of years of operation, Cambridge's global delivery model has already proven to be totally effective: stemmed from our rigorous methodology for delivering innovative solutions aligned with Client's standards, our outsourcing approach offers a full transparency of location with quality and timeframes equal to what our clients get out of Switzerland.
The success of our Global Sourcing Model relies on the following principles:
- Keep on-site project management, quality assurance and risk management in order to better manage interactions with client and avoid any unexpected deviation at delivery time
- Use, when possible, of an iterative approach in order to always maintain short term objectives within the teams and run tests and quality controls in a systematic and a rigorous way from the project start
- Encompass cultural differences in order to receive the best added value from each remote team and guarantee the most appropriate work distribution
- Enforce our strong delivery methodology among the teams supported by our Global Delivery Department, responsible for the evolution, maintenance and handover of our best practices on globalization and outsourcing
Cambridge's Global Sourcing approach helps our clients to keep their functional and technical knowledge onsite and to maintain a steady control over their outsourced activities while releasing them from constraints such as the management of remote teams. Cambridge's clients can thus fully focus on their core business strengths, freely.
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